Property Tax Refund Update: NJ Resolved Slowdown

NEW JERSEY — When filing for New Jersey’s new tax refund opened last month, some residents had trouble connecting with the state’s hotline by phone, while others waited for the arrival of their information mail. But state Treasury officials have noted progress since filing season began for the ANCHOR (Affordable New Jersey Communities for Homeowners and Renters) program.

The state sent 3.2 million informational letters to tenants and landlords and processed 419,000 inquiries as of Wednesday morning, according to a New Jersey Department of Treasury spokesperson.

The Treasury continues to receive individual requests for applications from taxpayers who have moved, claim they have not received their application or would prefer a paper application rather than online, officials said.

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In addition, the Taxation Division of the Treasury has created a Full FAQs to help taxpayers who have questions about the ANCHOR program.

At first, many callers had trouble connecting with a human on the state’s ANCHOR hotline. But some changes have improved the situation, according to state officials. Danielle Currie, Public Treasury Press Secretary, told Patch the following:

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“The ANCHOR hotline is experiencing incredibly high call volumes as more New Jersey residents are now eligible for the program compared to the Homestead benefit. In anticipation of the high call volume, the Tax Division has doubled the number of staff dedicated to answering the ANCHOR information number right out of the door.

In response to the initially high call volume, we have also increased the call center queue allocation so that more callers can come through and be put on hold. Call flow is monitored so that anyone in line does not wait longer than 30 minutes.

These efforts have greatly helped move the appeals forward and reach more taxpayers as quickly as possible. »

The ANCHOR refund filing deadline is December 30 – not to be confused with the senior freeze deadline of October 31.

The average benefit is $971 for each eligible resident. Here’s what you need to know to apply.

1. How do I know if I am eligible for the ANCHOR discount?

Refer to your gross income for the 2019 tax year. Here’s why: The Homestead Rebate program had a slight lag in the tax year for which taxpayers benefited.

New Jersey residents can apply as landlords if, on October 1, 2019, they:

  • owned a house
  • owned a condominium and paid property taxes on your unit
  • were a resident shareholder of a co-operative housing project
  • were a resident of a continuing care retirement community and your continuing care contract requires you to pay the proportionate share of property taxes attributable to your unit

Homeowners are not eligible if their residence was completely exempt from paying property taxes or if they made PILOT (Payments in Lieu of Tax) payments.

Unlike the Homestead discount, renters can qualify for the ANCHOR program. Taxpayers can qualify as tenants if, on October 1, 2019, they:

  • rented an apartment, condominium or house
  • rented or owned a mobile home located in a mobile home park

But people who lived in tax-exempt, subsidized or on-campus housing are not eligible.

The following income levels qualify for a refund:

  • Owners with household income less than $150,000
  • Owners with household income between $150,000 and $250,000
  • Tenants with incomes up to $150,000

2. How much benefit can I receive?

Homeowners with a household income of less than $150,000 can get a $1,500 rebate. Homeowners with household income between $150,000 and $250,000 can receive $1,000. Tenants with incomes up to $150,000 will receive $450 each.

With approximately 2 million people affected, recipients of the ANCHOR rebate will receive an average of $971 for this year.

3. What is the application deadline?

December 30.

4. When will I receive my rebate?

State officials will issue all payments as checks or direct deposits beginning in late spring and no later than May, according to Treasury officials. Officials will not issue payments in the order they are received.

5. How can I apply?

Eligible owners can apply online, by phone, or by downloading or sending a paper application and necessary attachments through the state. electronic filing system.

Tenants do not have the telephone option. Eligible tenants can apply online, or download or send a paper application with necessary attachments to electronic filing system.

6. How do I request a paper application?

For owners: If you have received a mail with an identifier and a PIN code, you can access the online filing system. Enter the ID and PIN code. Then, on the next screen, select the e-filing system link to complete the online application and download the paper application with attachments (if required), or download, print, and send the completed paper application with attachments .

If you haven’t received a letter or email but you applied for Child Benefit last year, officials said to access the online identity and pin code request system to retrieve your ANCHOR ID and PIN.

For tenants: Renters do not need any special ID or PIN. Instead, they will enter their tax identification number (SSN or ITIN) and then answer the deposit questions.

For tenants who must file a paper application, see this form. Taxpayers can complete these applications online and upload them to the electronic filing systemor download, print and mail them.

7. I haven’t received my newsletter yet. When can I expect to receive it?

Treasury officials sent the couriers on the next calendar:

  • Burlington, Hunterdon and Mercer: shipping is expected to begin September 19, email delivery is expected to begin September 13.
  • Atlantic and Essex: shipping is expected to begin September 20, email delivery is expected to begin September 13.
  • Bergen and Warren: shipping is expected to begin September 21, email delivery is expected to begin September 16.
  • Ocean, Salem and Sussex: shipping is expected to begin September 22, email delivery is expected to begin September 20.
  • Cumberland, Gloucester and Hudson: mailing is expected to begin September 23rd, email delivery is expected to begin September 20th.
  • Monmouth and Somerset: mailing is expected to begin September 23rd, email delivery is expected to begin September 23rd.
  • Passaic and Union: shipping is expected to begin September 26, email delivery is expected to begin September 27.
  • Cape May and Middlesex: shipping is expected to begin September 28, email delivery is expected to begin September 27.
  • Camden and Morris: shipping is expected to begin September 30, email delivery is expected to begin September 29.

Call the ANCHOR Hotline at 1-888-238-1233 if you do not receive your 2019 ANCHOR filing information within 10 business days of your county’s mailing date.

8. I’m a landlord, but I received a mail intended for tenants (or vice versa). What should I do?

Call the ANCHOR hotline at 1-888-238-1233.

See more answers to frequently asked questions for both the owners and tenants.


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